Your Data, Protected and Private

We collect only the information needed to run your Uptown Pokies account properly: your name, date of birth, email, phone number, and residential address at registration, plus transaction records tied to deposits and withdrawals through Visa, Mastercard, Skrill, Neteller, Paysafecard, and crypto rails including Bitcoin, Ethereum, Litecoin, and Tether. Payment data passes through encrypted channels using SSL, and we do not store full card numbers on our own servers. Wallet addresses used for crypto transactions are logged for audit purposes and to satisfy anti-money-laundering checks.

Personal data is used to verify your identity, process payments, manage bonus eligibility for offers such as the 100% match with 100 free spins, and send account updates through email, live chat, or phone, the three support channels we operate. We also use gameplay data from providers like Evolution, Pragmatic Play, NetEnt, and Push Gaming to detect irregular betting patterns and prevent fraud across slots, live tables, poker, and sports betting.

We do not sell personal information to third parties. Data may be shared with payment processors, identity verification services, and regulators where required by law, and each partner is bound by confidentiality terms. Cookies track session activity and preferences; you can adjust browser settings to limit non-essential cookies, though this may affect how the site functions.

Account holders can request a copy of their stored data, ask for corrections, or apply for account closure and deletion by contacting support. Records tied to financial transactions are retained for a period set by regulatory obligations even after an account is closed. Registration is restricted to players aged 18 and over, and any account found to belong to a minor is closed immediately, with funds returned where legally possible.

When you open an account with Uptown Pokies, we collect your full name, date of birth, residential address, email and phone number. This information lets us confirm you are old enough to play and that your details match the payment method you use, whether that is a Visa card, a Skrill wallet, or a Bitcoin transaction. For crypto deposits and withdrawals we also record wallet addresses and transaction references, since Litecoin, Ethereum and Tether payments go through the same verification checks as a Mastercard or Neteller transfer.

We use this data for account verification, processing deposits and withdrawals, spotting unusual betting patterns, and sending updates about your balance or a promotion you have opted into. Gameplay data, including which titles you play and how long each session runs, is shared with our software partners: Evolution for live tables, Pragmatic Play and NetEnt for slots such as Gates of Olympus, Book of Dead and Starburst, and Push Gaming for newer releases. This sharing lets providers confirm RTP accuracy and flag technical faults, nothing more.

Your records sit on encrypted servers, and access is limited to the compliance and support staff who need it to answer a query or resolve a dispute. Identity documents are stored separately from your gameplay and transaction history. We keep account records for as long as required under anti-money-laundering rules, then remove them on a rolling schedule rather than holding them indefinitely.

We do not sell player data to marketing companies, and we do not pass your details to anyone outside the payment processors and game providers needed to run your account. If you want a copy of what we hold, or you would like your data removed once your account is closed, reach our team through live chat, email or phone. Requests are usually handled within a few business days, and we confirm in writing once the update is complete.

We keep account records for as long as your Uptown Pokies profile stays open, and for a further period afterward to satisfy legal, tax and anti-fraud obligations tied to our Curacao license. Identity documents submitted for verification, deposit and withdrawal logs, and wagering history on titles like Gates of Olympus and Book of Dead are retained for a minimum of five years from the date of your last transaction, in line with standard record-keeping requirements for licensed operators.

Payment data connected to Bitcoin, Ethereum, Litecoin, Tether and TRON transfers, along with card and e-wallet activity through Visa, Mastercard, Skrill and Neteller, is stored separately from general marketing data. We do not retain full card numbers; our payment processors handle that layer under their own retention schedules, and we keep only the transaction references needed to resolve disputes or refund requests.

Support conversations from email, live chat and phone are logged for up to two years to help our team review prior cases if you contact us again about the same issue. Marketing preferences, such as opt-ins for bonus offers or free spin promotions, are kept until you withdraw consent through your account settings or by contacting support directly.

Once a retention period expires and no legal ground remains for keeping the data, we delete or anonymize it. Closed accounts with no outstanding balance, dispute or regulatory hold are purged from active systems, though anonymized aggregate data may remain in analytics used to improve our slots, live tables and sportsbook offering.

Every player who registers with Uptown Pokies keeps a degree of control over the personal data we hold. You can request a copy of the information linked to your account at any time, ask us to correct details that are outdated or inaccurate, and request account closure once any outstanding withdrawals and verification steps are settled. Erasure of your profile does not happen instantly; it follows the checks described below.

Marketing communications are opt-in, not automatic. If you would rather not hear about new releases from Pragmatic Play, Evolution, NetEnt or Push Gaming, or promotions tied to Gates of Olympus, Book of Dead and Starburst, you can unsubscribe through the link in any newsletter or by asking support to update your preferences. Turning off marketing has no effect on your ability to play, deposit or withdraw AUD, and we do not sell or rent contact details to unrelated third parties.

Because Uptown Pokies operates under a Curacao gaming license, certain records, including transaction history, identity documents and payment details across methods such as Visa, Mastercard, Skrill, Neteller, Paysafecard, Bitcoin, Ethereum, Litecoin, TRON and Tether, must be kept for a set period after account closure to meet anti-money laundering and audit obligations. This retention period cannot be shortened at a player's request, and it applies regardless of how long the account was active.

If you have questions about how your data is collected, stored or shared with payment and verification partners, our team is reachable through live chat for quick queries, by phone for urgent matters, or by email for formal requests. We log the date a request is received and aim to confirm the outcome, whether that's a correction, an export or a closure, within 30 days. If a request cannot be completed as asked, we will explain the specific limitation that applies.

When you visit Uptown Pokies, small text files called cookies are stored on your device. We use them to keep you logged in while you move between the casino, slots and live sections, to remember your preferred currency (AUD) and to hold items in an open session, such as an in-progress deposit through Visa, Mastercard, Skrill or Neteller. Without these session cookies, core features like the cashier or the poker lobby would not function correctly, and you would need to re-enter details on every page.

We also place analytics cookies that show us which games attract the most attention, whether that is Gates of Olympus, Book of Dead or Starburst, and how visitors navigate from the sportsbook to the live dealer tables. This data is aggregated and does not identify you personally. A separate category covers preference cookies, which remember settings such as sound, language and display options so you do not have to reset them each visit.

Third-party cookies appear when payment processors verify transactions, including those involving Bitcoin, Ethereum, Litecoin, TRON or Tether, and when our providers, such as Evolution, Pragmatic Play, NetEnt and Push Gaming, load game clients inside the browser. These partners set their own cookies under their own privacy terms, and we recommend reviewing those policies if you want details beyond what we control directly. We do not sell cookie data to advertisers outside of standard marketing analytics.

You can manage or delete cookies through your browser settings at any time, and most browsers let you block them entirely. Doing so may limit certain functions, for example keeping a session active during a live blackjack round or auto-filling a saved deposit method. If you have questions about a specific cookie category, our support team is reachable by email, live chat or phone and can walk through what is stored and why.

Uptown Pokies processes personal data for players connecting from the European Union and the United Kingdom in line with the General Data Protection Regulation. This applies to account details, verification documents submitted during KYC checks, transaction records tied to deposits made via Visa, Mastercard, Skrill, Neteller, Paysafecard, and crypto rails such as Bitcoin, Ethereum, Litecoin, TRON, and Tether, plus gameplay logs from titles like Gates of Olympus, Book of Dead, and Starburst.

Under GDPR, players hold specific rights over their data: access to a copy of what we hold, correction of inaccurate entries, erasure once legal and financial retention periods expire, and portability so records can be transferred to another operator on request. Requests are logged and actioned within 30 days, consistent with the regulation's response window. Withdrawal of marketing consent does not affect an existing account or pending withdrawals.

Data shared with third parties is limited to what operations require: payment processors handling AUD transactions, providers such as Evolution, Pragmatic Play, NetEnt, and Push Gaming for game session data, and identity verification vendors used during onboarding. None of these partners receive more than the fields needed to complete their function, and none are permitted to resell player data to marketing networks.

Support for data requests runs through the same channels used for account queries: email, live chat, and phone. Players asking about retention periods, requesting an export, or flagging a correction should expect an acknowledgement within one business day, with full resolution inside the 30-day statutory window described above.