Talk to Our Support Team
Live chat connects you to an agent in under two minutes, and email queries are answered within 24 hours. Call, message or write in, whatever suits you, our team handles account, payment and bonus questions every day of the week.
How to Reach Our Support Team
Three ways to contact Uptown Pokies, whichever suits you best.
Uptown Pokies runs its contact channels around the clock, seven days a week. Players can reach a real representative rather than an automated queue, whether the question concerns a pending withdrawal, a bonus term, or a technical glitch on Gates of Olympus. Below is a quick breakdown of the three ways to get help and what each one is best suited for.
For account verification, complaints, or anything that needs supporting documents, email is the most reliable route. Attach screenshots or ID scans directly to the message, and expect a reply within a few hours during busy periods, sooner overnight when volume is lower. It is also the channel to use for formal disputes that might need a written record.
The live chat window sits in the bottom corner of every page, including the cashier and the pages for Book of Dead and Starburst. It is staffed continuously and works best for quick questions: a stuck deposit in Bitcoin or Tether, a free spins query, or help finding a specific Pragmatic Play title. Most chats are resolved in under ten minutes.
A phone line is available for players who prefer to talk through an issue directly, particularly useful for anything involving Visa or Mastercard payments where card details need to be discussed carefully. Call volumes are lower late at night, so expect the shortest wait times then. Keep the account email address handy, since agents will ask for it to pull up the account.
Contact form and support channels
Reach our team directly or pick the channel that suits you best.
Questions about a deposit, a bonus wager, or a game round from Pragmatic Play or Push Gaming usually get sorted in minutes once you reach the right person. Fill in the contact form below with your account email and a short description of the issue, and a member of our support staff will follow up. We ask new players to have their account details ready, since verified information speeds up any check on a Bitcoin or Skrill transaction.
Beyond the form, we run three direct lines so nobody is stuck waiting on a single queue during busy hours.
Send a message with your account email and order reference for deposit, withdrawal, or bonus queries. Most emails about payment methods such as Litecoin, Tether, or Paysafecard get a reply within a few hours, and account-specific requests are handled by an agent familiar with your history rather than a generic script.
Open the chat window from any page, including the Gates of Olympus or Book of Dead lobby, and a support agent joins the conversation directly. This is the fastest route for anything time-sensitive: a stuck free spin, a login error, or a question about a running promotion before you place your next bet.
Call our support line if you prefer to talk through a withdrawal delay or a verification step rather than type it out. Phone support suits players who need to walk through document uploads for KYC checks or confirm details on a Visa or Mastercard payment before it clears.
Company Legal Address
Who operates Uptown Pokies and how the license backing the site can be checked.
Uptown Pokies is run by a registered corporate entity that carries full accountability for licensing, payment processing and player protection across the site. The company details published here match the ones held by our licensing authority, so anyone checking our credentials, a bank, a payment provider or a curious player, finds the same record in both places. This section exists to keep that information easy to find rather than buried inside a support ticket.
The operating company is licensed out of Curacao, one of the longer-standing jurisdictions for online gaming operators. The regulator reviews our terms, payment handling and complaint procedures before authorizing real-money play in AUD, and can suspend that authorization if the operator falls out of line.
Our license is registered under number 8048/JAZ2017-065. That number ties the Uptown Pokies brand back to the licensed entity and can be quoted in any correspondence with the regulator or with our support team if a dispute needs to be escalated beyond the site.
Account pages, deposits and withdrawals run over 256-bit TLS encryption, the same standard used by most Australian banks. Card numbers, crypto wallet addresses and login details are encrypted in transit, so information typed into the site cannot be read by anyone intercepting the connection.
Titles from Pragmatic Play, NetEnt, Evolution and Push Gaming run on independently audited random number generators, with published return-to-player figures such as Book of Dead and Starburst shown in each game's info panel. Nothing in the outcome is adjusted by the casino once a round starts.
Press and partners
Media inquiries, affiliate programs and business proposals for Uptown Pokies.
We handle press and partnership inquiries separately from player support, so journalists and business contacts reach the right team faster. Media requests, including questions about our game catalogue from Evolution, Pragmatic Play, NetEnt and Push Gaming, or about our Curacao license, should go through our press email rather than live chat, which is reserved for account and payment questions.
Affiliate and marketing partners interested in promoting Uptown Pokies can apply through our partnerships desk. We work with affiliates across Australia and review applications based on traffic quality and compliance with our marketing guidelines, particularly around responsible gambling messaging and age verification. Approved partners get access to tracking links, banner assets and a dedicated account manager who can answer questions about commission structures and payment methods, including AUD transfers as well as crypto options like Bitcoin, Ethereum and Litecoin.
Game studios and payment providers looking to integrate with Uptown Pokies, or existing suppliers such as Skrill, Neteller and Paysafecard wanting to discuss processing terms, can reach our operations team through the same contact form used for business proposals. We ask that all commercial pitches include a company name, a brief description of the proposal and a callback number, since generic outreach without context is usually deprioritized behind requests from our support queue.
For press coverage of specific titles, our team can supply screenshots, RTP figures and provider background for games like Gates of Olympus, Book of Dead and Starburst on request. Response times for media and partnership emails typically run a little longer than our live chat, usually within two business days, so we recommend including deadline information if a story is time-sensitive.